We hope that your experience with is as effortless as possible, however, we do acknowledge that questions may arise.


Where is my order?

This is a question we frequently get asked to we put together a shipping guide and you can track your order here

Also, given the developing situation around the Coronavirus (COVID-19) outbreak, we want to reassure you of our dedication to supporting you with the highest quality of service. Our entire team around the world is working non-stop in order to route every single order to your final customers, using the fastest solution possible.

With that being said, it’s important that  you as our customers understand we are living in exceptional times where carriers like DHL stopped their China export operations for a few weeks, and where local Post Services just can’t handle the volume since they are working at reduced staff.

Depending on the countries, even companies like Amazon can’t handle shipping within 40 days (Spain, Germany, France and Italy are experiencing long waiting times because local Post Services are not working at their fullest) while in other countries/areas is not delivering at all.  Please note customers are responsible for any customs and tax charges for their order. 

What is my tracking number?

Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support.


Order Cancellations

If you need to makes changes to your order you will need to contact us within 24 hours of placing the order. 

Cancellation Terms

    - You must contact us within  24 hours.

    - We cannot cancel your order once it has already been shipped. 

- You can view our full refund policy here. 


My Item Arrived Damaged

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please reach out with:

    - Your order number.

    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.



Contact us

If we still haven't managed to answer your question please feel free to contact us and we'll get back to within 1-2 Business Days :)